GB: Merlin Entertainments Partners with QikServe to Introduce More Touchless Ordering and Payment Solutions

The British Merlin Entertainments operating group recently announced its strategic partnership with QikServe, a company specialized in touchless ordering and payment solutions with locations in Great Britain and the USA, in order to expand these kind of digital service solutions throughout its related parks and resorts. The solutions include an “order-to-table“, “order ahead“ and kiosk services as well as a new “order-to-room” service for hotel guests.

Simon Nathan, Head of Project Delivery at Merlin Entertainments, comments: “The safety of our staff and guests is always our top priority. By allowing guests to use their own phones to order food and drink throughout our Resorts means we can reduce physical touchpoints and make social distancing a little easier for everyone. [...]“ Daniel Rodgers, Founder and President of QikServe, adds: “[...] At a time when social distancing and health and safety is paramount, we’re proud to be supporting Merlin Entertainments in keeping its guests and staff safe and comfortable at its Resorts.” 

The new technology has already been implemented at Alton Towers, Chessington World of Adventures and Legoland Windsor. The latest installation was made at Zafari Bar & Grill (Chessington), which allows restaurant guests to order and pay without any interaction with the employees but only digitally via their smartphones. (eap)