Merlin Entertainments Appoints Chief Experience & People Officer
Photo: Courtesy of Merlin Entertainments
(eap) Today Merlin Entertainments announced the appointment of Spencer Holt as their new Chief Experience & People Officer (CXPO). In this newly created position, Holt will be responsible for both Merlin Entertainments’ 30,000 employees and the guest experience for the more than 50 million visitors who visit Merlin attractions around the world each year.
Holt is an educator, speaker, podcast host and executive coach. He has more than 20 years of experience in global companies in pharmaceuticals, finance, franchising and sales. After 18 years at AstraZeneca, where he was responsible for 70,000 employees in 62 countries, Holt co-founded and is currently the Chief Learning Officer of Global Leader Group, a business and human resources consulting group. In addition, Holt holds a doctorate in leadership development from the University of Nevada-Las Vegas and is host of the podcast series “Small Things Make A Big Difference”. He will join the Merlin Entertainments leadership team beginning in early August.
Commenting on his new position, Holt said: “People are at the heart of what makes Merlin so special. Unlocking the connection between guests and each Merlin employee is a chance of a lifetime. I am so excited to work closely with the amazing brands and people at Merlin. Unlocking the superpowers of each employee, attracting the best talent, and increasing the joy and memory making of each guest will be at the heart of this opportunity. I look forward to building on what has worked in the past and explore what we need to do in the future to help Merlin reach its bold ambition. As we build a culture of innovation, purpose, development, and fun we will create more memories, smiles, and laughter for every guest and each Merlin team member. Ultimately my role alongside the 30,000 Merlin teammates is to help create the best place in the world to work and visit.” ■
